Return and Exchange Policy

At GloViTecno, we are committed to offering high-quality products. However, if an issue arises with your purchase, we have a return and exchange policy in place to ensure your satisfaction.

1. Exchange Period

You can request an exchange within 15 days of receiving the product. To begin the process, please contact our support team through the channels provided on our website.

2. Conditions for Return or Exchange

• System Faults: The product must have verifiable technical or system failures. Returns or exchanges due to improper use or handling will not be accepted.
• Product Condition: The product must be returned in the same condition in which it was received, with its original packaging, accessories, and without signs of improper use.

3. Request Process

To request an exchange or return, you must contact us within the specified period through our support channels (email, phone, or online chat). Our team will review the case and provide instructions on how to proceed with the exchange or return.

4. Product Review

Once the returned product is received, an inspection will be conducted to confirm it meets the stated conditions. If the product shows signs of improper use, the return or exchange will not be processed.

5. Refunds

If the return is accepted, the refund will be processed within 7 to 10 business days after confirming that the product meets the return requirements.

If you have any questions or issues, do not hesitate to contact us. We are here to assist you and provide the best shopping experience at GloViTecno.